Southwest Airlines boasts that its passengers' "bags fly free" -- but not for long. From a report: Starting May 28 -- just in time for the busy summer travel season -- only Southwest's most elite Rapid Rewards A-List Preferred members and passengers who book their top-tier Business Select fares will receive two free checked bags. Frequent flyer A-List Members, Southwest-branded credit card holders and other select customers will be allowed one checked bag. Everyone else will be charged for their first and second checked bags on flights booked on or after May 28, the carrier says. It's a break with Southwest's 54 year history -- one that could undermine customer loyalty to the carrier, according to experts. "This is how you destroy a brand. This is how you destroy customer preference. This is how you destroy loyalty. And this, I think, is going to send Southwest into a financial tailspin," airline industry analyst Henry Harteveldt, of Atmosphere Research Group, told CBS News senior transportation correspondent Kris Van Cleave. "Southwest, with these changes, becomes just another airline."

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Abstract of a paper published on Journal of Hospitality and Tourism Management:The adoption of digital menus accessed through quick response (QR) codes has witnessed a notable upsurge. Despite potential benefits for restaurant operators, the nuanced effects of QR code menus on customer behavior and experience remain relatively unknown. This research investigates the influence of menu presentation (QR code vs. traditional) on customer loyalty. In two studies, we find that QR code menus diminish customer loyalty (compared to traditional menus) due to perceived inconvenience. This effect is further moderated by customers' need for interaction. Our work is timely in highlighting the negative impact of perceptions of inconvenience on technology adoption.

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Businesses, governments, and researchers continue to struggle with extracting usable data from PDF files, despite AI advances. These digital documents contain valuable information for everything from scientific research to government records, but their rigid formats make extraction difficult. "PDFs are a creature of a time when print layout was a big influence on publishing software," Derek Willis, a lecturer in Data and Computational Journalism at the University of Maryland, told ArsTechnica. This print-oriented design means many PDFs are essentially "pictures of information" requiring optical character recognition (OCR) technology. Traditional OCR systems have existed since the 1970s but struggle with complex layouts and poor-quality scans. New AI language models from companies like Google and Mistral now attempt to process documents more holistically, with varying success. "Right now, the clear leader is Google's Gemini 2.0 Flash Pro Experimental," Willis notes, while Mistral's recent OCR solution "performed poorly" in tests.

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Nearly every country on Earth has dirtier air than doctors recommend breathing, a report has found. From a report: Only seven countries met the World Health Organization's guidelines for tiny toxic particles known as PM2.5 last year, according to analysis from the Swiss air quality technology company IQAir. Australia, New Zealand and Estonia were among the handful of countries with a yearly average of no more than 5ug of PM2.5 per cubic metre, along with Iceland and some small island states. The most polluted countries were Chad, Bangladesh, Pakistan, the Democratic Republic of the Congo and India. PM2.5 levels in all five countries were at least 10 times higher than guideline limits in 2024, the report found, stretching as much as 18 times higher than recommended levels in Chad. Doctors say there are no safe levels of PM2.5, which is small enough to slip into the bloodstream and damage organs throughout the body, but have estimated millions of lives could be saved each year by following their guidelines. Dirty air is the second-biggest risk factor for dying after high blood pressure.

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An anonymous reader shares a report: The average American workday now concludes at 4:39 p.m., a notable 36 minutes earlier than it did just two years ago when the clock-out time hovered around 5:21 p.m, according to the latest data from the workforce analytics and productivity software company ActivTrak. The new report tracked the workplace behaviors of over 200,000 employees across 777 companies. Despite the shorter workday, the data suggests that overall productivity has increased by about 2%. Per ActivTrak, employees now engage in focused, 24-minute spurts of productivity. "I hope to see these numbers remain consistent year-over-year when it comes to workday span and productivity," said Gabriela Mauch, the head of ActivTrak's Productivity Lab. "These are healthy numbers. We've adapted to a traditional workday on average, while offering flexibility and fluidity in a way that meets employees where they are." Seasonal fluctuations are another notable factor, the report found. Workers tend to put in longer hours during August and December. The August increase aligns with employees returning from vacation and starting to scramble to meet end-of-year goals, Mauch said. It may be that organizations also see the month of December as another chance to catch up, she added.

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A critical root certificate expiring on March 14, 2025 will disable extensions and potentially break DRM-dependent streaming services for Firefox users running outdated browsers. Users must update to at least Firefox 128 or ESR 115.13+ to maintain functionality across Windows, macOS, Linux, and Android platforms. The expiration additionally compromises security infrastructure, including blocklists for malicious add-ons, SSL certificate revocation lists, and password breach notifications. Even those on legacy operating systems (Windows 7/8/8.1, macOS 10.12â"10.14) must update to minimum ESR 115.13+.

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The US's largest pension fund has classified more than $3 billion of holdings in oil drillers, coal miners, and other major greenhouse gas producers as climate-friendly investments, according to a new analysis of public records. From a report: Stakes in Saudi Aramco, Chevron Corp. and Chinese coal company Inner Mongolia Dian Tou Energy are among the holdings that California Public Employees' Retirement System labeled as "climate solutions." The findings are part of a report from California Common Good, a coalition of environmental advocates and public sector unions. The group, which has called for Calpers to divest from major oil and gas companies, is staging protests Tuesday at Chevron's San Francisco Bay Area refinery and in the burn zone of the Eaton fire near Los Angeles.

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SpaceX's Starlink has secured its first agreement in India, partnering with telecommunications leader Bharti Airtel to bring high-speed satellite internet to the world's most populous country, the companies announced Tuesday [PDF]. The landmark deal will enable Starlink to tap into Airtel's extensive retail network and ground infrastructure while expanding its global reach into previously underserved regions across India, pending regulatory authorizations. "We are excited to work with Airtel and unlock the transformative impact Starlink can bring to the people of India," said Gwynne Shotwell, President and Chief Operating Officer of SpaceX. "The team at Airtel has played a pivotal role in India's telecom story, so working with them to complement our direct offering makes great sense for our business." The collaboration will explore selling Starlink equipment through Airtel's retail stores and offering services to business customers while connecting communities in rural areas with limited connectivity.

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An anonymous reader quotes a report from the BBC: A former senior Facebook executive has told the BBC how the social media giant worked "hand in glove" with the Chinese government on potential ways of allowing Beijing to censor and control content in China. Sarah Wynn-Williams -- a former global public policy director -- says in return for gaining access to the Chinese market of hundreds of millions of users, Facebook's founder, Mark Zuckerberg, considered agreeing to hiding posts that were going viral, until they could be checked by the Chinese authorities. Ms Williams -- who makes the claims in a new book -- has also filed a whistleblower complaint with the US markets regulator, the Securities and Exchange Commission (SEC), alleging Meta misled investors. The BBC has reviewed the complaint. Facebook's parent company Meta, says Ms Wynn-Williams had her employment terminated in 2017 "for poor performance." It is "no secret we were once interested" in operating services in China, it adds. "We ultimately opted not to go through with the ideas we'd explored." Meta referred us to Mark Zuckerberg's comments from 2019, when he said: "We could never come to agreement on what it would take for us to operate there, and they [China] never let us in." Facebook also used algorithms to spot when young teenagers were feeling vulnerable as part of research aimed at advertisers, Ms Wynn-Williams alleges. A former New Zealand diplomat, she joined Facebook in 2011, and says she watched the company grow from "a front row seat." Now she wants to show some of the "decision-making and moral compromises" that she says went on when she was there. It is a critical moment, she adds, as "many of the people I worked with... are going to be central" to the introduction of AI. In her memoir, Careless People, Ms Wynn-Williams paints a picture of what she alleges working on Facebook's senior team was like.

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SpaceX's Starlink has secured its first agreement in India, partnering with telecommunications leader Bharti Airtel to bring high-speed satellite internet to the world's most populous country, the companies announced Tuesday [PDF]. The landmark deal will enable Starlink to tap into Airtel's extensive retail network and ground infrastructure while expanding its global reach into previously underserved regions across India, pending regulatory authorizations. "We are excited to work with Airtel and unlock the transformative impact Starlink can bring to the people of India," said Gwynne Shotwell, President and Chief Operating Officer of SpaceX. "The team at Airtel has played a pivotal role in India's telecom story, so working with them to complement our direct offering makes great sense for our business." The collaboration will explore selling Starlink equipment through Airtel's retail stores and offering services to business customers while connecting communities in rural areas with limited connectivity.

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Former Google CEO Eric Schmidt has taken control of rocket startup Relativity Space, replacing co-founder Tim Ellis as CEO and significantly funding the company's development of its medium-lift rocket, Terran R. The New York Times first reported (paywalled) the news. Ars Technica reports: Schmidt's involvement with Relativity has been quietly discussed among space industry insiders for a few months. Multiple sources told Ars that he has largely been bankrolling the company since the end of October, when the company's previous fundraising dried up. It is not immediately clear why Schmidt is taking a hands-on approach at Relativity. However, it is one of the few US-based companies with a credible path toward developing a medium-lift rocket that could potentially challenge the dominance of SpaceX and its Falcon 9 rocket. If the Terran R booster becomes commercially successful, it could play a big role in launching megaconstellations. Schmidt's ascension also means that Tim Ellis, the company's co-founder, chief executive, and almost sole public persona for nearly a decade, is now out of a leadership position. "Today marks a powerful new chapter as Eric Schmidt becomes Relativity's CEO, while also providing substantial financial backing," Ellis wrote on the social media site X. "I know there's no one more tenacious or passionate to propel this dream forward. We have been working together to ensure a smooth transition, and I'll proudly continue to support the team as Co-founder and Board member." Relativity also on Monday released a video outlining the development of the Terran R rocket and the work required to reach the launch pad. According to the video, the first "flight" version of the Terran R rocket will be built this year, with tentative plans to launch from a pad at Cape Canaveral, Florida, in 2026. "The company aims to soft land the first stage of the first launch in the Atlantic Ocean," adds Ars. "However, the 'Block 1' version of the rocket will not fly again." "Full reuse of the first stage will be delayed to future upgrades. Eventually, the Relativity officials said, they intend to reach a flight rate of 50 to 100 rockets a year with the Terran R when the vehicle is fully developed."

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NASA is eliminating approximately 20 positions, including its chief scientist and roles related to technology, policy, and diversity. The move, as part of a Trump administration effort to reduce staffing, "could be a harbinger of deeper cuts to NASA's science missions and a greater emphasis on human spaceflight, especially to Mars," reports the New York Times. From the report: The cuts affect about 20 employees at NASA, including Katherine Calvin, the chief scientist and a climate science expert. The last day of work for Dr. Calvin and the other staff members will be April 10. [...] The eliminated positions include the chief technologist and chief economist for the agency, which were part of the technology, policy and strategy office. Chief technologist positions at NASA centers like the Johnson Space Center in Houston and the Kennedy Space Center in Florida are not affected, the notice said. The agency is also cutting several positions related to diversity, equity and inclusion in its Office of Equal Opportunity. The notice said that NASA estimated severance costs would be about $1.2 million. "To optimize our work force, and in compliance with an executive order, NASA is beginning its phased approach to a reduction in force, known as a RIF," Cheryl Wheeler, a NASA spokeswoman, said in an email. "A small number of individuals received notification Monday they are a part of NASA's RIF." Eligible employees could opt for early retirement, Ms. Wheeler said. The Democratic House staff members said they worried deeper cuts at NASA would follow.

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An anonymous reader quotes a report from The Guardian: The pollution of the planet by microplastics is significantly cutting food supplies by damaging the ability of plants to photosynthesize, according to a new assessment. The analysis estimates that between 4% and 14% of the world's staple crops of wheat, rice and maize is being lost due to the pervasive particles. It could get even worse, the scientists said, as more microplastics pour into the environment. About 700 million people were affected by hunger in 2022. The researchers estimated that microplastic pollution could increase the number at risk of starvation by another 400 million in the next two decades, calling that an "alarming scenario" for global food security. [...] The new study, published in the journal Proceedings of the National Academy of Sciences, combined more than 3,000 observations of the impact of microplastics on plants, taken from 157 studies. Previous research has indicated that microplastics can damage plants in multiple ways. The polluting particles can block sunlight reaching leaves and damage the soils on which the plants depend. When taken up by plants, microplastics can block nutrient and water channels, induce unstable molecules that harm cells and release toxic chemicals, which can reduce the level of the photosynthetic pigment chlorophyll. The researchers estimated that microplastics reduced the photosynthesis of terrestrial plants by about 12% and by about 7% in marine algae, which are at the base of the ocean food web. They then extrapolated this data to calculate the reduction in the growth of wheat, rice and maize and in the production of fish and seafood. Asia was hardest hit by estimated crop losses, with reductions in all three of between 54 million and 177 million tons a year, about half the global losses. Wheat in Europe was also hit hard as was maize in the United States. Other regions, such as South America and Africa, grow less of these crops but have much less data on microplastic contamination. In the oceans, where microplastics can coat algae, the loss of fish and seafood was estimated at between 1m and 24m tonnes a year, about 7% of the total and enough protein to feed tens of millions of people. Further reading: Are Microplastics Bad For Your Health? More Rigorous Science is Needed

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The Register's Simon Sharwood reports: The body that runs New Zealand's public health system uses a single Excel spreadsheet as the primary source of data to consolidate and manage its finances, which aren't in great shape perhaps due to the sheet's shortcomings. The spreadsheet-using agency is Health New Zealand (HNZ) which was established in 2022 to replace 20 district health boards in the expectation it would be more cost-effective and deliver more consistent services. The org has a budget of $NZ28 billion ($16 billion) and advised lawmakers it would stay within it for FY 23.24. That prediction was incorrect and HNZ blew its budget, leading to a review of its finances that last week delivered a damming report [PDF] that found the org lost "control of the critical levers that drive financial outcomes" and had an "inability to identify and respond to the disconnect between expenditure and revenue." The Deloitte-penned report also found an Excel spreadsheet was the "primary data file used by HNZ to manage its financial performance" and was used for "consolidation, journals, business-critical reporting, and analysis." The report also noted five big problems with the sheet used at HNZ: - Financial information was often 'hard-coded,' making it difficult to trace to the source or have updated data flow through. - Errors such as incorrectly releasing accruals or double-up releases were not picked up until following periods. - Changes to prior periods and FTE errors in district financial reporting Excel submissions, would not flow through to consolidated file. - The spreadsheet can be easy to manipulate information as there is limited tracking to source information where information is not flowing directly from accounting systems. - It is highly prone to human error, such as accidental typing of a number or omission of a zero. Relying on the spreadsheet also meant Health NZ moved slowly: The report found "monthly financial reporting usually took 12-15 days to consolidate and five days to analyze."

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A volunteer group called WikiPortraits is working to address Wikipedia's issue of featuring outdated and unflattering portraits by providing high-quality, openly licensed images. Since 2024, they have covered global festivals, taken thousands of images, and improved representation of underrepresented individuals, though challenges with funding and media credentials remain. 404 Media reports: This portrait problem stems from Wikipedia's mission to provide free reliable information. All media on the site must be openly licensed, so that anyone can use it free of charge. That, in turn, means that most photos of notable people on the site are of notably poor quality. "No professional photographers ever have their photos on Wikipedia, because they want to make money from the photos," said Jay Dixit, a writing professor and amateur Wikipedia photographer. "It's actually the norm that most celebrities have poor photos on Wikipedia, if they have photos at all. It's just some civilian at an airport being like, 'Oh my god, it's Pete Davidson,' click with an iPhone." Dixit is part of a team of volunteer photographers, called WikiPortraits, that's trying to fix that problem. "It's been in the back of our minds for quite a while now," said Kevin Payravi, one of WikiPortraits' cofounders. "Last year, finally, we decided to make this a reality, and we got a couple of credentials for Sundance 2024 [a major film festival]. We sent a couple photographers there, we set up a portrait studio, and that was our first organized effort here in the U.S. to take good quality photos of people for Wikipedia." Since last January, WikiPortraits photographers have covered around 10 global festivals and award ceremonies, and taken nearly 5,000 freely-licensed photos of celebrity attendees. And the celebrity attendees are often quite excited about it. [...] WikiPortraits photos are currently used on Wikipedia articles in over 120 languages, and they're viewed up to 80 million times per month from those pages alone. In January, for example, Payravi said that over 1,500 WikiPortraits photos were used on articles that collectively received 140 million views. Many WikiPortraits photos have also been used by a variety of news outlets around the world, including CNN Brasil, Times of Israel, and multiple non-English-language smaller news organizations. "[N]ot being an official news or photo agency means WikiPortraits sometimes faces problems getting media credentials to cover events," notes 404 Media. "Funding poses another main challenge." "Photographers must already own a professional-quality camera, and usually have to cover the cost of getting to events and at least part of their lodging. Although WikiPortraits sometimes receives rapid grants from the Wikimedia Foundation and private donors to cover costs, Payravi said he still likes to run a 'tight ship.'"

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Dustin Moskovitz, CEO and co-founder of Asana, is stepping down and will transition to the role of Chair once a new CEO is appointed. "As I reflect on my journey since co-founding Asana nearly 17 years ago, I'm filled with immense gratitude," Moskovitz said in a statement. "Creating and leading Asana has been more than just building a company -- it's been a profound privilege to work alongside some of the most talented minds in the industry." Asana's stock price was down more than 25% following the news. CNBC reports: Asana said fourth-quarter sales rose 10% year over year to $188.3 million, which was in line with analysts' estimates. The company said its adjusted earnings per share was breakeven, ahead of analysts' estimates of a loss of one cent per share. Asana said it expects fiscal first-quarter revenue of $184.5 million to $186.5 million, trailing analysts' expectations of $191 million. Moskovitz owns about 53% of the company's outstanding shares, between his Class A and Class B holdings. He has substantially increased his ownership since the company's public market debut in 2020. [...] Moskovitz said in his Monday retirement statement that he plans to focus more on his philanthropic endeavors, such as Good Ventures and Open Philanthropy, which cites "potential risks from advanced AI" among its various focus areas. In 2010, Moskovitz signed the Giving Pledge, a promise by some of the wealthiest people in the world to donate most of their fortunes to charity.

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An anonymous reader quotes a report from TechCrunch: When Bluesky CEO Jay Graber walked on stage at SXSW 2025 for her keynote discussion, she wore a large black T-shirt with her hair pulled back into a bun. At first glance, it might appear as though she's following the same playbook that so many women in tech leadership have played before: downplaying her femininity to be taken seriously. The truth is way more interesting than that. What might look like your average black T-shirt is a subtle, yet clear swipe at Mark Zuckerberg, a CEO who represents everything that Bluesky is trying to work against as an open source social network. The Meta founder and CEO has directly compared himself to the Roman emperor Julius Caesar. His own shirt declared Aut Zuck aut nihil, which is a play on the Latin phrase aut Caesar aut nihil: "Either Caesar or nothing." Graber's shirt -- which directly copies the style of a shirt that Zuckerberg wore onstage recently -- says Mundus sine caesaribus. Or, "a world without Caesars." With the way Bluesky is designed, Graber is certainly putting her money where her mouth (or shirt) is. As a decentralized social network built upon an open source framework, Bluesky differs from legacy platforms like Facebook in that users have a direct, transparent window into how the platform is being built. "If a billionaire came in and bought Bluesky, or took it over, or if I decided tomorrow to change things in a way that people really didn't like, then they could fork off and go on to another application," Graber explained at SXSW. "There's already applications in the network that give you another way to view the network, or you could build a new one as well. And so that openness guarantees that there's always the ability to move to a new alternative."

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Internet shutdowns in Africa hit a record high in 2024, with 21 shutdowns across 15 countries. The previous record was 19 shutdowns in 2020 and 21. The Guardian reports: Authorities in Comoros, Guinea-Bissau and Mauritius joined repeat offenders such as Burundi, Ethiopia, Equatorial Guinea and Kenya. Guinea, Nigeria, Senegal and Tanzania were also on the list. But perpetrators also included militias and other non-state actors. Telecommunication and internet service providers who shut services based on government orders are also complicit in violating people's rights, said Felicia Anthonio, the #KeepItOn campaign manager at Access Now, citing the UN guiding principles on business and human rights. The details showed that most of the shutdowns were imposed as a response to conflicts, protests and political instability. There were also restrictions during elections. [...] At least five shutdowns in Africa had been imposed for more than a year by the end of 2024, according to Access Now. As of early 2025, the social network Meta was still restricted in Uganda, despite authorities engaging with its representatives. On the Equatorial Guinean island of Annobon, internet and cell services have been cut off since an August 2024 protest over environmental concerns and isolation from the rest of the country. The increase in shutdowns led the African Commission on Human and Peoples' Rights to pass a landmark resolution in March 2024 to help reverse the trend.

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Today marks the release of Framework Mono 6.14, the first major Mono release in five years and the first under WineHQ's stewardship. This update includes long-awaited improvements such as native macOS ARM64 support, enhancements to System.Windows.Forms for X11, better COM interface support, and various stability fixes. Phoronix reports: In addition to the native macOS ARM64 support and System.Windows.Forms improvements for X11, some of the other Mono 6.14 improvements carried out over the past half-decade include improved support for generated COM interfaces, many warning fixes, addressing common cases where processes would hang on exit, and more. As for the "Framework Mono" name rather than just Mono, the release announcement explains: "Framework Mono is the project previously hosted at https://github.com/mono/mono, which was then simply called Mono. I have made this change to distinguish it from 'monovm' and 'Wine Mono', which are different projects. Framework Mono is a cross-platform runtime compatible with .NET Framework." You can download and learn more about the release here.

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Sony is working on a prototype AI-powered version of at least one its PlayStation game characters. The Verge: An anonymous tipster has shared an internal video from Sony's PlayStation group with The Verge that demonstrates an AI-powered version of Aloy from Horizon Forbidden West. The video is narrated by Sharwin Raghoebardajal, a director of software engineering at Sony Interactive Entertainment who works on video game technology, AI, computer vision, and face technology for Sony's PlayStation Studios Advanced Technology Group. Raghoebardajal demonstrates an AI-powered version of Aloy that can hold a conversation with a player through voice prompts during gameplay. Aloy can be seen responding to queries with an AI-powered synthesized voice and facial movements, both in a demo setting and within the full Horizon Forbidden West game. Raghoebardajal makes it clear this is just a prototype that has been developed alongside Guerrilla Games to demonstrate the technology internally at Sony.

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